Contact the team
The official support channel is the email contact@cardasoft.com. Mention your device (iOS or Android), the app version and a short description of the issue: it saves time on both sides.
Support
We help you keep your groups running.
Got a question, found a bug, or have an idea for Chillo? Here is how to reach us so we can sort things out fast.
For any request, you can email us at contact@cardasoft.com. We usually reply within two business days.
Report a bug
If something is not working as expected, drop us a message with a screenshot if you can and the steps to reproduce the issue. We take a look and come back to you with a fix or an explanation.
Suggest a feature
Spot something missing or a small detail that would save your group time? Send us the idea: we read every message and the best ones make it onto the roadmap.
Forgotten password
From the sign-in screen, use the "Forgot password" link to receive a reset email. If nothing arrives, check your spam folder, then contact support with the email address tied to your account.
Delete your account
You can request the deletion of your account and the related data by emailing contact@cardasoft.com from the address linked to the account. The deletion takes effect within 30 days, except where the law requires longer retention.
Premium subscription
The Premium subscription is managed directly through the store where it was purchased (App Store or Google Play). That is where renewal, cancellation, and refunds are handled, under each platform's own rules.
Service availability
Chillo relies on third-party services (stores and hosting). In case of a temporary outage, give it a few minutes and reopen the app. If the issue persists, drop us a line and we will investigate on our side.
Privacy and data
For the full picture on what data Chillo handles, what for, and what your rights are, read the privacy policy.